Last updated: [02/19/2026]
This Refund Policy explains when serviciosaereos.cl (“Platform”) provides refunds for paid services purchased by Employers/Companies and/or Candidates (as applicable), including subscriptions, job postings, and add-ons.
This Policy is designed to align with Chilean consumer protection standards on right of withdrawal (“derecho a retracto”) for distance/e-commerce contracts, including the general 10-day window before the service is used, and the potential extension to 90 days if a written contract confirmation is not provided.
This Policy applies to payments made on serviciosaereos.cl for:
Employer subscriptions/plans (if offered)
Single job post purchases (pay-per-post, if offered)
Add-ons (featured/boosted listings, urgent badge, extra exposure, etc., if offered)
This Policy does not apply to:
Employment contracts or negotiations between Employers and Candidates
Any payments made outside the Platform
“Service”: any paid Platform feature (posting a job, activating a subscription plan, add-ons, candidate database access, etc.).
“Service used” (examples): the Service is considered used when the Employer/Candidate has, among other actions:
Published or activated a job post
Consumed any plan quota (job slots, candidate views, contact credits, etc.)
Activated or consumed an add-on (featured/boosted/urgent, promotions)
Accessed paid-only features tied to the purchase
For distance/e-commerce contracts, the right of withdrawal generally allows a consumer to cancel within 10 days from accepting/contracting the service, provided the service has not been used.
If the supplier does not send written confirmation of the contract, SERNAC indicates the withdrawal period may extend up to 90 days.
Consumer relationships in Chile are governed by Law 19.496 (consumer protection), when applicable.
Operational principle for this Platform: the key eligibility factor is unused vs. used Service.
A full refund may be granted when:
The request is submitted within the applicable withdrawal window (generally 10 days, or up to 90 days where applicable), and
The Service has not been used (see Section 2).
A partial refund may be granted when:
The Service has been partially used, and the remaining value can be objectively determined (e.g., unused job slots/credits), and
Granting a partial refund is technically possible and consistent with the pricing model.
In these cases, the refund may be calculated on the unused balance, potentially excluding:
Non-refundable payment processor fees (if applicable)
Value of features already consumed (e.g., days of featured exposure already delivered)
Refunds are not granted when:
A job post has been published/activated, or plan quotas have been consumed
An add-on has been delivered/activated (featured/boosted exposure already applied)
There is evidence of fraud, abuse, policy evasion, scraping, or unauthorized use
The refund request falls outside the applicable legal/policy window
You may cancel renewal at any time via your account settings (if available) or by contacting support.
Cancellation stops future renewals; it does not automatically refund an already-started billing period if the Service has been used.
Email: contacto@serviciosaereos.cl
Include:
Company legal name and RUT (if applicable)
Account email
Order/receipt ID (if available)
Product purchased (plan / job post / add-on)
Purchase date
Clear statement: “I request withdrawal” or “I request a refund”
Brief reason (optional but helpful)
Acknowledgement: 1–3 business days
Resolution & processing (if approved): typically 5–15 business days, depending on the payment method and processor
Refunds are generally issued to the same payment method used for purchase. If currency conversion applies (CLP/USD), exchange rate differences or bank fees may affect the final amount received.
If you initiate a chargeback without contacting support first, we may:
Temporarily suspend access to Paid Services during the dispute review
Request documentation to validate eligibility
Billing/Refunds: contacto@serviciosaereos.cl
Support: contacto@serviciosaereos.cl
